Tag Archives: Customer Service

Demand or Wait for Service?

Posted on April 16, 2019 by RichSimmondsZA

Have you ever been at a restaurant or coffee shop when the staff have simply not seen you or are so busy serving other patrons that they just don’t serve you? When I speak or run a training session in … Continue reading →

Posted in LEADERSHIP, Travel | Tagged , , , | 2 Comments

Facial recognition and responsibility go hand in hand

Posted on March 26, 2019 by RichSimmondsZA

by Marina Caenazzo Camatica is the South Africa-based leader in facial recognition and has a product to suit most uses. AI (Artificial Intelligence) in the form of smart storefront cameras take CRM (Customer Relationship Management) to the next level. Facial … Continue reading →

Posted in Uncategorized | Tagged , , , | Leave a comment

The value of Word of Mouth

Posted on January 24, 2019 by RichSimmondsZA

Your opinion matters and you will often get asked if you can recommend a product, service or restaurant for example. The reason this happens is that we have many options and we would rather try something that is recommended, rather … Continue reading →

Posted in LEADERSHIP, Social Communication, Travel | Tagged , , , , | 1 Comment

Social Media … Changes and Awakenings in the Customer Relationship

Posted on July 5, 2015 by RichSimmondsZA

Social Media is an ever-changing landscape, however if your strategy is not yet determined, or if you have not updated your strategy in the past month, then here are a few points to consider. Is your focus on engagement and … Continue reading →

Posted in Social Communication | Tagged , | Leave a comment

When do we KISS?

Posted on April 10, 2015 by RichSimmondsZA

Your first reaction to the headline of this article may have been … What is this? Why would I need to read this? After all, there is a good chance you are in a relationship and possibly you are even … Continue reading →

Posted in LEADERSHIP, Social Communication | Tagged , , | 1 Comment

Inside The Customers Head #BeatsByDre

Posted on January 26, 2015 by RichSimmondsZA

Part of my consulting work is to anticipate and work with customer behaviour, most times my clients have difficulty understanding their customers so I thought it best to give you an real life glimpse into the head of a customer. … Continue reading →

Posted in Social Communication | Tagged , , , , , | 7 Comments